Schiever
Supplier delivery anomalies
About Schiever
Schiever is a family-owned Retail company based in France and operating also in Poland, Tajikistan, and Uzbekistan. In 2022, the company had 7,000 employees, 199 branded stores and supplied 250 independent convenience stores.
Schiever leverages WizyVision for multiple use cases in stores (traceability, maintenance, anomaly reports etc.), and deployed in 2 months an app dedicated to reporting Supplier delivery anomalies.
Challanges
It is vital for retail companies to be delivered to by their suppliers on time and with the expected quantities. When a supplier delivery is late or not compliant with the order, compensation is due. Schiever’s challenge was to prove a late or non-conforming delivery in an environment where not all deliveries can be managed through EDI, or where suppliers make errors in EDI transmissions. The key success factor was the speed and ease of use for Schiever frontline workers, to ensure all anomalies were reported.
Solutions
With WizyVision Flow, users from Schiever warehouses can scan delivery references on the paper delivery form and take pictures with geolocation and timestamp. In seconds, all the data required to prove the non-conformity of the delivery is collected and made available to the supplier through an integration with their supplier portal.
Results
- The solution was built, tested, and deployed within 8 weeks.
- Users in Schiever warehouses can collect data almost instantly, without training, so they easily adopted the solution.
- Thanks to scanned data, photos, and timestamps, anomaly reports can no longer be challenged by suppliers.
Benefits
With several thousand anomalies reported in a few months, Schiever managed to increase the rate of paid compensations and collected valuable data on supplier performance. The solution is helping Schiever in its Supply Chain Excellence plan, leading all suppliers to improve and drive their performance and punctuality.
Key Takeaways
- With WizyVision, Schiever deployed a successful solution to report supplier delivery anomalies.
- Thanks to pictures and scanned data, there is no room for suppliers to challenge or contest Schiever’s complaints.
- With data-driven performance, Schiever successfully rolled out its Excellence plan.
